Company Registration Number: CY/1960/1530
VAT Number: 0030511015
Import Number: 00030511-016
Physical Address: Schoemanshoek Building, C/O Sam Nujoma Drive & Nelson Mandela Avenue, Windhoek, Namibia
Postal Address: P.O. Box 2600, Windhoek, Namibia
Telephone: +264 83 702 0300
For purposes of these Terms and Conditions:
- “Website” means the official Schoemans online store or online marketplace through which products and services are offered.
- “Online shopper”, “customer”, “you” and “your” mean any person or organisation purchasing goods or services through the Website.
- “Schoemans Office Solutions”, “Schoemans”, “we”, “us” and “our” mean Schoemans Office Solutions (Pty) Ltd.
- “Third-party provider” means any company or service provider partnered with Schoemans to supply, sell, deliver or support goods or services offered through the Website.
- “Goods” include products, equipment, hardware, accessories, consumables and other items sold through the Website.
- “Services” include labour, installation, repairs, maintenance and any applicable service agreement.
These Terms and Conditions govern purchases of goods and services from Schoemans Office Solutions through the Schoemans online store.
These Terms should be read together with any applicable:
- Website Terms of Use;
- Credit Terms;
- Delivery and Returns Policy;
- quotation;
- Service Agreement; and
- product-specific or warranty conditions.
By accessing the online store, creating an account, placing an order or accepting a quotation, you agree to these Terms and Conditions.
By placing an order through the Website, you confirm that you have read, understood and accepted these Terms and Conditions.
You agree that Schoemans may issue quotations, order confirmations, statements and invoices electronically.
Submission of an order does not automatically constitute acceptance by Schoemans. An order is considered confirmed once it has been processed and the goods have been dispatched, made available for collection or otherwise confirmed by Schoemans.
Customers may be required to create an online profile using a username and password.
You are responsible for:
- maintaining the confidentiality of your login credentials;
- ensuring that information submitted through your account is accurate; and
- notifying Schoemans if you suspect unauthorised use of your account.
Schoemans will not be liable for losses resulting from unauthorised access caused by a customer failing to keep login credentials secure.
By shopping online, you consent to the collection and processing of personal information required for:
- order fulfilment;
- payment processing;
- delivery and collection;
- customer communication; and
- administration of your account.
Further information regarding personal information should be read together with the Schoemans Privacy Policy.
All goods and services displayed on the Website are subject to availability.
Adding an item to a shopping cart or wish list does not reserve stock or guarantee its price.
If an item becomes unavailable after an order has been placed, Schoemans will notify the customer as soon as reasonably possible.
All prices are quoted in Namibian Dollars (NAD).
Prices may change without prior notice and remain subject to:
- stock availability;
- supplier price changes; and
- exchange-rate fluctuations where applicable.
The price applicable to an accepted order will be the price confirmed by Schoemans at the time the order is processed, subject to correction of any obvious pricing error.
VAT will be charged where applicable and will be reflected on the relevant quotation, order or invoice.
Schoemans makes reasonable efforts to ensure that product descriptions, specifications, photographs and pricing are accurate.
Actual product colours, packaging or appearance may differ from images displayed online because of device settings, supplier changes or manufacturing variations.
Where a quotation is issued, the quotation will remain open for acceptance only for the validity period stated on that quotation.
Quoted prices remain subject to availability and may change where exchange-rate fluctuations or supplier changes affect the cost before acceptance.
Schoemans may cancel or decline an order where:
- stock is unavailable;
- an incorrect price or product description has been displayed;
- a transaction is suspected to be fraudulent;
- payment cannot be confirmed;
- the customer has a history of non-payment; or
- there is suspected abuse of a promotion or ordering facility.
Where Schoemans cancels a fully paid order and the customer is entitled to a refund, the applicable amount will be refunded.
Online-store deliveries are available within Namibia only.
Delivery may be performed by Schoemans or by an approved third-party courier.
Shipping or delivery costs are not necessarily included in a quotation or displayed product price.
The applicable shipping charge may be determined according to the delivery address at checkout.
Delivery fees are determined according to factors including:
- delivery location;
- product size;
- product weight; and
- applicable courier charges.
Printers, copiers, large equipment and other bulky products may incur additional delivery costs.
Normal delivery operations take place:
- Monday to Thursday: 09:00–17:00
- Friday: 09:00–16:00
Weekends and public holidays are excluded unless otherwise arranged
Goods will be delivered to the delivery address supplied by the customer during checkout or otherwise confirmed with Schoemans.
The customer is responsible for ensuring that:
- the delivery information is accurate;
- an authorised person is available to accept delivery; and
- reasonable access is available for the delivery of the goods.
Once goods have been delivered and signed for by the customer or an authorised recipient, responsibility for the goods passes to the customer.
8. Collection
Customers may elect to collect qualifying online orders.
Standard online-shop collection is from the Schoemans Head Office in Windhoek.
Collection from another Schoemans branch must be arranged in advance and is subject to prior approval.
Collection should be arranged at least two working days in advance.
The customer or authorised collector may be required to provide:
- identification;
- an order confirmation; and
- any additional proof of authorisation reasonably requested by Schoemans.
Where goods remain uncollected for 28 days, Schoemans may cancel the order or make alternative arrangements with the customer.
Any applicable costs or deductions relating to storage, handling, cancellation or refund processing may be deducted where appropriate.
Unused goods may be returned within 7 days of delivery or collection, subject to the goods:
- being unused;
- being in their original packaging;
- being complete with accessories and documentation; and
- being accompanied by proof of purchase.
If an incorrect or apparently defective product is received:
- do not remove labels unnecessarily;
- retain the original packaging; and
- contact Schoemans as soon as possible.
Where the return is accepted as an incorrect or valid defective item, Schoemans will arrange the applicable replacement, repair or refund.
Returns may be rejected where damage arose after delivery because of misuse, improper installation, unsuitable operating conditions or other excluded causes.
Unless otherwise specifically stated, warranties are carry-in warranties.
Products requiring assessment must be taken to the applicable warranty centre in Namibia or to Schoemans’ relevant technical department.
Unless expressly stated otherwise, product warranties apply to hardware only.
Software is not covered by the hardware warranty.
Schoemans does not guarantee the compatibility or performance of software, including third-party software.
Customers are responsible for checking that hardware and software meet their specific requirements before purchase.
At Schoemans’ discretion, a qualifying defective product or component may be repaired or replaced where the defect:
- occurred during normal use, care and maintenance; and
- was reported to Schoemans within the applicable reporting or warranty period.
Where the specific warranty conditions require notification within two weeks of delivery, the customer must report the defect within that period.
A warranty does not cover defects or damage resulting from:
- normal wear and tear;
- materials, specifications or workmanship supplied by the customer;
- failure to comply with storage, installation, operating or environmental requirements;
- lack of proper maintenance;
- unauthorised modification or repairs;
- use of unauthorised software, spare parts or replacement components; or
- customer misuse or negligence.
If inspection determines that a fault is not covered by the applicable warranty, the customer may be liable for the reasonable costs incurred in inspecting, diagnosing and rectifying the fault.
An order may be cancelled before dispatch through the cancellation facility provided on the customer’s order summary, where available, or by contacting Schoemans.
Where goods have already left the warehouse, the customer may be charged:
- the applicable delivery or transport cost; and
- a 15% cancellation fee.
Any refund due will be processed only after the returned goods have been received and assessed by Schoemans.
Online transactions may be processed through reputable third-party payment service providers.
Where credit or debit card payment is available, payment is processed at checkout.
Approved refunds for returns or cancelled orders may take up to 10 working days to reflect in the customer’s account, depending on the payment provider or financial institution.
Schoemans Office Solutions reserves the right to update these Terms and Conditions.
The terms applicable to a transaction will be those applicable to the order or transaction at the relevant time.
By continuing to use the online store, you agree to comply with the applicable Terms and Conditions.
For assistance with an online order, delivery, collection, return, warranty or other online-shopping query, contact Schoemans Customer Service through the contact details displayed on the Website.
Schoemans Office Solutions (Pty) Ltd
Schoemanshoek Building
C/O Sam Nujoma Drive & Nelson Mandela Avenue
Windhoek, Namibia
Tel: +264 83 702 0300
